Refund policy

Right of Withdrawal

Should the delivered products not meet customer expectations, Hybrid’s Crib may, with the reservations listed subsequently, accept that the products concerned be returned and, either exchange the product, or issue a voucher whose sum is equivalent to the price originally billed, with a deducted rate of obsolescence applicable to the products whose return has been accepted (excluding packaging and transport costs) which shall then be credited to the customer’s account.

Any claim to a refund is subject to the following conditions: 

• The Acquirer has a period of 14 days from the delivery date onwards to exercise their right of withdrawal without extra fees, or a given reason. 
• The Acquirer exercises their right of withdrawal regarding Hybrid’s Crib by sending an email to the following address hybridscrib@gmail.com
• Hybrid’s Crib must have accepted the client’s prior request and communicated a file reference number to them, as well as instructions governing return procedures.
• The product must be returned in its entirety, in a pristine state, accompanied by its documentation and its original packaging.
• Return fees are billed to the client, with the exception of returns whose cause could be attributed to Hybrid’s Crib.
• Hybrid’s Crib is responsible for the product, for the entire duration of transport.
• The refund exclusively covers the price of the work and delivery fees 

Any violation of the conditions above shall lead to the simple rejection of the return consignment, given that Hybrid’s Crib shall in no way endorse responsibility regarding risks relative to the product concerned, even if the latter is stored on its premises.